EXCHANGE POLICY

At Advent Arms Corp., we want you to be confident in every purchase. If you are not satisfied with an eligible item, you may request an exchange within 14 days of receiving your order.

To qualify for an exchange:

  • Item must be new, unused, uninstalled, and unmodified

  • All original packaging, accessories, parts, manuals, and documentation must be included

  • Proof of purchase is required

  • Advent Arms Corp. may decline an exchange if the item shows any sign of use, installation, modification, tampering, or damage

Shipping

  • Shipping fees are non‑refundable

  • Return shipping is the customer’s responsibility

Advent Arms Corp. reserves the right to request inspection of any item prior to authorizing an exchange, to verify eligibility under this policy.


NON‑EXCHANGEABLE ITEMS

For safety and legal reasons, the following items are final sale and cannot be exchanged or returned under any circumstance:

  • Firearms

  • Ammunition, primers, powders, and controlled components

  • Firearm parts (bolts, receivers, frames, slides, barrels, etc.)

  • Custom‑built, special‑order, or made‑to‑spec products

  • Gunsmithing work, Cerakote services, or any labour‑based services

  • Clearance or discounted items

If you are unsure whether an item is eligible, please ask before purchasing, we are happy to clarify.


WORKMANSHIP GUARANTEE

Advent Arms Corp. guarantees the quality and craftsmanship of all workmanship performed by our gunsmiths and technicians.

This includes:

  • Gunsmithing services

  • Installation and fitting

  • Cerakote and finishing work

  • Adjustments, repairs, and mechanical work

  • Any product marked with the Advent Arms craftsmanship stamp

If a defect in our workmanship causes a functional issue, Advent Arms will correct it. This guarantee covers workmanship only and does not extend to parts, materials, or components supplied by third‑party manufacturers, which may be subject to their own warranties.


CRAFTSMANSHIP PRODUCT GUARANTEE

For all Advent Arms craftsmanship‑marked products:

If the product shows either:

  • A factory‑related defect, or

  • Premature wear under normal, intended use

Advent Arms Corp. will, at our sole discretion:

  • Repair the product, or

  • Replace the product.

Repairs or replacements under this guarantee do not extend or renew the original guarantee period.


THIS GUARANTEE DOES NOT COVER

To protect product integrity and clarify liability limits, this guarantee does not cover:

  • Misuse, abuse, neglect, unsafe handling, or operation beyond intended use

  • Improper storage or environmental damage (corrosion, rust, moisture, UV exposure)

  • Unauthorized modifications, alterations, or third‑party repairs

  • Damage caused by reloaded, over‑pressure, or inappropriate ammunition

  • Cosmetic wear, finish wear, or normal operational markings

  • Damage occurring after disassembly by anyone other than Advent Arms Corp.

  • Issues caused by incorrect installation of accessories not installed by Advent Arms Corp.

  • Damage resulting from failure to follow care, safety, or maintenance instructions

Determination of the cause of damage rests solely with Advent Arms Corp.


ACCIDENTAL DAMAGE SUPPORT

If your Advent Arms craftsmanship‑marked firearm is accidentally damaged or compromised, contact us directly.

We offer preferred‑rate repair or replacement options to keep you equipped and confident.


LIMITATIONS & CONDITIONS

  • Guarantee applies only to the original purchaser and is non‑transferable

  • Proof of purchase required

  • Advent Arms Corp. may require inspection before approving a claim

  • Advent Arms Corp. determines whether a product will be repaired, replaced, or deemed ineligible for guarantee service

  • Advent Arms Corp. does not issue refunds under any circumstance.

  • No additional warranties — express or implied, including merchantability or fitness for a particular purpose — are provided

  • This policy does not limit any rights the customer may have under applicable Canadian consumer protection laws

  • Advent Arms Corp. is not liable for incidental, indirect, or consequential damages

  • Policy may change at any time without notice

If you need clarification on any section of this policy, please contact Advent Arms Corp. directly.

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